FFP stands for Frequent Flyer Program. Passengers who are members of an airlines’ FFP can earn points by taking flights operated by that airline or its partner airlines. When a member has accrued a certain amount of points, award tickets and upgrades will be offered. In such a way, the airlines can maintain or increase their customer base and revenue, further boosting their competitiveness.

Hainan Airlines, Grand China Air, Capital Airlines, Tianjin Airlines, Lucky Air, West Air, Guangxi Beibu Gulf Airlines, Fuzhou Airlines, Urumqi Airlines, Air Changan, Suparna Airlines and Hong Kong Airlines.

Passengers who are at least two years old can join for free.

You can apply for membership by:

1. Registering on the Fortune Wings Club website or the Hainan Airlines website.

2. Registering on Hainan Airlines app.

3. Calling Fortune Wings Club’s member service hotline: (86-898) 95339-8 or Hainan Airlines’ 24-hour booking hotline: (86-898) 95339.

4. At direct ticketing offices or on the flights of Hainan Airlines, Grand China Air, Capital Airlines, Tianjin Airlines, Lucky Air, West Air, Guangxi Beibu Gulf Airlines, Fuzhou Airlines, Urumqi Airlines, Air Changan, Suparna Airlines and Hong Kong Airlines, You can obtain and complete a paper application to join FWC. Once registration is successful, you may begin earning and redeeming points with your membership number.

The application form can only be filled in Chinese or English. Your name, gender, date of birth, valid ID type and number, and phone number are mandatory. If your address is in China (except for Hong Kong), it must be written in Chinese.

For points to be correctly accumulated into your account, please make sure that the name registered online or in the application form is the same as that on your ID and ticket. Please always provide your detailed address, mobile number, and email address. This is to ensure that you can correctly and promptly receive text messages and emails sent by the Fortune Wings Club informing you on the status of your account.

1. For members who registered on the Fortune Wings Club website, Hainan Airlines app, or other online channels, your default password is the password you set during registration. The password is used for points inquiry, online retro-crediting, personal information update, and points redemption.

2. For members who registered by calling our service hotline: (86-898) 95339-8 or by completing a paper application form, once your membership has been approved, you will receive an email or text message with your card number and a random default password. Your default password will only allow you for points inquiry and online retro-crediting . Please change your password as soon as possible to be able to redeem points and update your personal information. You can change the default password in three ways:

(1) By logging into your Fortune Wings Club account in ffp.hair.com

(2) By calling our member service hotline: (86-898) 95339-8.

(3) By visiting one of Hainan Airline’s direct ticketing office with your valid original ID (if you are using representative, the representative's valid original ID is also required).

Mandatory items must be filled in correctly. If you receive the notice that certification was already used by other member during register, that means you have already registered, you can mail to ffp@hnair.com or call （896-898）95339-8 to verify your account information and reset your login password.

Yes, it is free to join the Fortune Wings Club.

No.

No, points from different accounts cannot be combined or transferred.

If members are found to abuse the terms and conditions of their Fortune Wings Club points, such as selling or trading points, or submitting false information such as flight records, the Fortune Wings Club reserves the right to forfeit award points, request compensation from members, and cancel their memberships without informing the members. Such Members will be requested to pay for the full-fare or sub-fare of the business or economy class ticket they have used, in addition to related legal fees. Furthermore, Hainan Airlines reserves the right to refuse future membership applications from such members.

You can redeem hundreds of rewards such as award tickets and upgrades for yourself or your friends and families when you have enough points in your account for the redemption. You may also convert your Fortune Wings Club points into points in our partners’ programs, or donate the points for charity.

No.

There are five tiers, which are Platinum Card, Gold Card, Silver Card, Select Card, and Fortune Wings Card; Platinum Card, Gold Card, and Silver Card members are elite members.

Click here to get more rules>>

The Platinum Card, Gold Card, Silver Card, and Select Card memberships are valid from the month of status upgrade until the following month of the next year. For example, if a member achieves the Platinum Card status in July of 2016, then his or her membership is valid from July of 2016 to August of 2017. The Fortune Wings Card never expires.

You may log in your account with your Fortune Wings card number, mobile number, email address, or your PR China ID number.

You can retrieve your password in the following ways:

1. Retrieve it on the Fortune Wings Club website, click here to see the steps>>

2. Call our service hotline: (86-898) 95339-8. Send a valid electronic ID copy to our email (ffp@hnair.com for common members, and VIP@hnair.com for elite members)→the system will send back a temporary password to your email→ you can log in to the Fortune Wings website to change your password. What happens if the wrong password is entered too many times? If the wrong password is entered three consecutive times within one day, the system will lock your account and disable login for the day. Login will be enabled again at 24:00 of the day.

There are two ways to retrieve your card number:

1. Retrieve it on the Fortune Wings Club website: click the login box on the navigation bar, then click “Forget Card Number”, and enter the requested information and method of reception; then the card number will be sent to the email registered in your Fortune Wings profile. Click here to retrieve your card number>>

2. Call our service hotline: 95339-8 to retrieve it.

Please log into Fortune Wings Club website and follow “My Account”– “Personal Profile”–“Password Management”.

Click here to reset>>

Please reset it on the Fortune Wings Club website under “My Account”– “Personal Profile”– “Password Management” .

Click here to reset>>

1. Once a beneficiary is added, any information other than their name can be edited.
2. When you visit a direct ticketing office of one of Fortune Wings Club’s member airlines or a Fortune Wings Club’s airport service zone, you must provide your valid original ID documents, and the photocopies or scanned copies of both your beneficiary's old and new ID documents. The edited information will be effective 30 days after the day of successful application. If you are using a representative, the representative’s valid original ID documents are required as well.

It would take effect at once when applying for deleting designees. If the desinees have ever been deleted our of the list, it would take 30 days for re-adding them in.

A maximum of 10 beneficiaries can be added by one member. Companies, organizations, or groups cannot be set as beneficiaries.

The application about adjusting members or ID of the redemption nominees would take effect in 30 days.

No.

1. You can log in to the Fortune Wings Club website or Hainan Airlines app to add your beneficiary.
2. You can provide us with the names and valid ID numbers of the beneficiaries through email at FFP@HNAIR.COM.
3. You can call the member service hotline: (+86-898) 95339-8 to add a beneficiary.
4. You can visit a ticketing office of any member airline of the Fortune Wings Club’s, or a Fortune Wings Club’s airport service zone with both your and your beneficiaries’ valid original ID documents.

The flight beneficiary rules of Fortune Wings Club were formally implemented on February 8, 2012.

No, the Fortune Wings Club account is personal and you can only earn points from your own activity.

The flight award beneficiary refers to persons designated by the member who may enjoy award tickets or upgrades redeemed with the member’s points.

1. Please login to the Fortune Wings Club website or mobile website for. 2. You can subscribe to our digital points notification. The Fortune Wings Club will send you the information via email. 3. You can call our member service hotline: (86-898) 95339-8 or (86-898) 95339 for points inquiry.

Members can request points retro-crediting if the points are not credited to their accounts correctly within a specified time.

1. Points retro methods for members flying with Hainan Airlines, Grand China Air, Tianjin Airlines, Hong Kong Airlines, Lucky Air, Capital Airlines, Fuzhou Airlines, Suparna Airlines, Guangxi Beibu Gulf Airlines ，Urumqi Air，Air Changan and West Air: (1) Please login to the Fortune Wings Club website or mobile website. Then, head to “Points Retro-Crediting” and through One-click points retro-credited, Fill in the application online or Upload boarding certificate to retro points. (2) Please call service hotline at (+86-898) 95339-8 and provide your Fortune Wings card number, boarding credentials and the relevant materials. 2. Points retro methods for members flying with Etihad Airways, Alaska Airlines and Virgin Australia: Please call service hotline at (+86-898) 95339-8 and provide your Fortune Wings card number and boarding credentials. Also, please send a copy of your e-ticket and e-voucher of boarding pass to ffp@hnair.com. Elite members can send the email to VIP@hnair.com. 3. Points retro methods for member transactions with non-airline partners: Please call service hotline at (+86-898) 95339-8 and provide your Fortune Wings card number to check corresponding records. The service staff will record retro points as soon as possible once records are checked. In the case of retro records, please contact the non-airline partner to retrieve the transaction record. Note: For your flight points accumulate successfully，please make sure your boarding identifications is in your FWC account. If not, please add identity documents first.

Validity period for points retro-crediting is 180 days from the date that members transacted with our partners. Any retro points not retro-credited within the 180-day time frame will be considered as forfeited points.

Air travels or purchases with our partners completed before your membership are not eligible for points accrual and retro-crediting.

1. Log in to the Fortune Wings Club website and follow “My Account–Points Management–Points Retro-crediting”.

2. Call our service hotline: (86-898) 95339-8.

From the day you become a Fortune Wings Club member, you can start earning points, subject to the Fortune Wings Club's terms and conditions, by flying on Fortune Wings Club member airlines flights and partner airlines flights, or making purchases at Fortune Wings Club’s non-air partners’.

You can earn FWC points when you fly, stay at a hotel, shop, or rent a car with us or our partner companies.

1. The valid ID number used for travel booking must be the same as that in your Fortune Wings Club account.

2. For travel with Hainan Airlines, Grand China Air, Capital Airlines, Tianjin Airlines, Lucky Air, West Air, Guangxi Beibu Gulf Airlines, Fuzhou Airlines, Urumqi Airlines, Air Changan, Suparna Airlines and Hong Kong Airlines. we will notify you of successful points accrual via text message within 7 days after your flight. If you do not receive the message, please log in to Fortune Wings Club website or call our service hotline at (86-898) 95339-8 for points retro-crediting within the validity period(180 days from the next day of your flight). Please retain all flight documents such as your ticket, e-ticket itinerary receipt and boarding pass until all points are correctly posted in your account.

3. When members fly with Etihad Airways, Alaska Airlines or Virgin Australia, they can only earn flight points in one loyalty program at a time. Please call our service hotline at (86-898) 95339-8 for points retro-crediting within the validity period(180 days from the next day of your travel). Please retain all flight documents such as your ticket, e-ticket itinerary receipt and boarding pass until points are correctly posted in your account.

4. If the points are not posted to your account correctly , please log in to the Fortune Wings Club website, call the member service hotline at (86-898) 95339-8, or visit any direct ticketing office of Fortune Wings Club’s member airlines for points retro-crediting with 180 days from the next day of your flight.

5. To ensure that your points are promptly and correctly posted, it is recommended to present your Fortune Wings Club member card or card number when you book a flight, check-in for your flight, or purchase a product or service from our non-airline partners. It is also recommended to keep photocopies of your tickets/E-ticket itineraries, original boarding passes, and receipts from our non-airline partners until your points have been correctly posted.

click to see the definition of Calculation Method for Flight Accrual>>

No, members can only earn flight points when flying on designated airlines with booked fare classes eligible for points accrual.

Click here for eligible airlines and fare classes>>

1. For travel with Hainan Airlines, Grand China Air, Capital Airlines, Tianjin Airlines, Lucky Air, West Air, Guangxi Beibu Gulf Airlines, Fuzhou Airlines, Urumqi Airlines, Air Changan, Suparna Airlines and Hong Kong Airlines, we will notify you of successful points accrual via text message within 7 days after your flight. If you do not receive the message, please log in to Fortune Wings Club website or call our service hotline at (86-898) 95339-8 for points retro-crediting within the validity period(180 days from the next day of your flight). Please retain all flight documents such as your ticket, e-ticket itinerary receipt and boarding pass until all points are correctly posted in your account.

2. When members fly with Etihad Airways, Alaska Airlines or Virgin Australia, they can only earn flight points in one loyalty program at a time. Please call our service hotline at (86-898) 95339-8 for points retro-crediting within the validity period(180 days from the next day of your travel). Please retain all flight documents such as your ticket, e-ticket itinerary receipt and boarding pass until points are correctly posted in your account.

The points will posted to your FWC account automatically if the valid ID number used for travel booking is the same as that in your FWC account, and you present your FWC member card or card number when you book a flight, check-in for your flight. If the points are not posted to your account correctly , please call our service hotline at (+86-898) 95339-8 for points retro-crediting within the validity period(180 days from the next day of your travel).

No, points from the same flight can only be accumulated to one frequent flyer award program when you fly with a partner airline.

The points earned from non-airline partners are generally credited within 1-2 months. Please retain your paid invoices until points earned are properly credited. Please call our service hotline: (86-898) 95339-8 for inquiry if the points are not posted within a specified time.

You can request points retro-crediting within validity period: 180 days from the next day of your flight or from the date when purchase is made with a non-airline partner .

click to see the definition of Validity Period of Award Points>>

Only Status Qualifying Points (SQPs) and Status Qualifying Segments(SQSs) count towards maintaining or upgrading membership levels. Points earned through promotions, additional rewards, or from purchases with non-airline partners, do not affect your membership status.

1. You can request points retro-crediting within 180 days from the next day of your flight or from the date when purchase is made with a non-airline partner.

2. If you have new travel plans in the near future, you can request points retro-crediting for your flight before your points expire.

3. You can redeem ticket, upgrade or other commodity by using your points to extend the expiration date of your points.

4. Before your points get expired, you can deposit points earned from a partner company (such as points converted from the partner's program) into your Fortune Wings Club account to extend the expiration date of your points .

Here are the options:

Hainan Airlines co-branded credit cards issued by: Industrial and Commercial Bank of China, Agricultural Bank of China, CTBC Bank, China Minsheng Bank, China Construction Bank, Bank of China and HuaXia Bank.

Hong Kong Airlines co-branded credit cards issued by: ICBC (Asia) Hong Kong Airlines,CCB(Asia) Hong Kong Airlines

Based on bank regulations, points cannot be earned on purchases of properties, vehicles , wholesale products, charity, or other business transactions. Please go to the official website of the corresponding banks for details.

Click here to view our hotel partners and get more detail>>

Please click here>> to view points-earning standard for children’s discount tickets.

Please click here>> to view points-earning standard for children’s no-discount tickets.

The bought or gifted points will be posted to a designated Fortune Wings Club account within 24 hours after successful transaction.

The bought or gifted points can be used for redeeming all awards of Fortune Wings Club.

Purchased or gifted points cannot be used for maintaining or upgrading membership status.

Purchased points are non-refundable.

Payment for points purchase must be made with international credit cards in US dollars. If the payment is made with non-international credit cards, extra processing fees may be charged by the issuing bank. Please contact your issuing bank for more details.

You can redeem for various travel rewards for yourself and your designated friends and families based on corresponding redemption standards, including award tickets, award upgrades, airport Elite Member Lounges, excess baggage allowance, and various special gifts from Fortune Wings Airshop.

Yes.

1. From February 8, 2012, air travel (award tickets or upgrades) redeemed by a member can only be used by the member and their designated valid beneficiaries.

2. The restriction above does not apply to non-flight award redemptions; however, all consequences from transfer are borne by the member.

From February 8, 2012, flight awards (award tickets or upgrades) redeemed by a member can be used by only the member and designated valid beneficiaries. All you have to do is to fill in the beneficiary’s name and ID number when redeeming for an award ticket.

From January 1, 2011, the redemption standards of award ticket or upgrade for children or infants are the same as adults.

You can redeem your points for flights operated by Hainan Airlines, Grand China Air, Tianjin Airlines, Hong Kong Airlines, Lucky Air, Capital Airlines, Fuzhou Airlines, Suparna Airlines, GX Airlines, Alaska Airlines, Virgin Australia and Etihad Airways.

More details about redemption standards of award tickets and upgrades>>

1. Ticket redemption is only applied to flights operated by Hainan Airlines, Grand China Air, Capital Airlines, Tianjin Airlines, Lucky Air, West Air, Guangxi Beibu Gulf Airlines, Fuzhou Airlines, Urumqi Airlines, Air Changan, Suparna Airlines ,Hong Kong Airlines, Alaska Airlines, Etihad Airways, and Virgin Australia, excluding private flights, some charter flights and code-share flights.

2. For award ticket redemption, the route, flight, date, and class must be determined.

3. Award tickets are valid for one year from the date of travel. If none of the tickets are used, they are deemed as open tickets and are valid for one year from the date of ticketing. Modified award ticket has the same period of validity as the original one. Expired tickets are invalid, and points used for redemption and the cash paid for the "Points +Cash" option will not be refunded

4. Once your award travel is booked, the passenger’s name and flight segments on your itinerary can not be modified. Transfers to another airline are also not allowed.

5. Advanced seat selection is not available for award tickets.

Unless otherwise stated, award tickets are valid for one year from the date of travel. If none of the tickets are used, they are deemed as open tickets and are valid for one year from the date of ticketing. Modified award ticket has the same period of validity as the original one. Expired tickets are invalid, and points used for redemption and the cash paid for the "Points +Cash" option will not be refunded.

1. For valid Fortune Classic Award tickets, changes to date and flight are permitted prior to departure. Award tickets will be void after flight departure, and the points deducted or cash fare as part of a “Points + Cash” transaction will not be refunded. In addition, any changes to award tickets can only be made within the same cabin class. For voluntary cancellation of Fortune Classic Award tickets, the points deducted are nonrefundable, but taxes and other charges paid on unused segments will be refunded(requests need to be made within the ticket's validity period for international and regional flights). Other travel conditions are the same as non-award tickets.

2. For voluntary changes and cancellation of Fortune Flex Award tickets, handling fees will be charged based on published ticket price and airlines’ policies.

More details on change and cancellation policies for award tickets>>

A “voluntary” change or cancellation of a redeemed award ticket is requested by the member, due to personal reasons. An “involuntary” change or cancellation of a redeemed award ticket is caused by flight irregularities such as airline operations, weather, air traffic control, etc.

1. Fortune Classic Award tickets: For domestic flights, a service fee of 100 RMB(or equivalent foreign currency) per person per ticket is required. For regional or international flights, the fee is 200 RMB(or equivalent foreign currency) per person per time. Platinum Card, Gold Card and Silver Card members can change award tickets free of charge with a valid membership. 2. Fortune Flex Award tickets: For voluntary changes and cancellation of Fortune Flex Award tickets, handling fees will be charged based on published ticket price and airline’s policies. The detailed fee amounts are subject to flexible cabin class management rules of Hainan Airlines and Grand China Air for domestic flights.

No. In the event of involuntary changes caused by airlines operations, passengers can contact FWC customer service or the original ticketing offices for a free change or cancellation of a valid award ticket within 30 days after the departure date, including points, taxes, cash paid for “points+cash” option and other related fees. Expired tickets are invalid, points used for redemption and the cash paid for the "Points +Cash" option will not be refunded.

More details about rules of award upgrades>>

More details about points required for award upgrades>>

Tickets upgraded with awards points will accrue points based on the original purchased fare class.

When multiple promotions are offered for award ticket/upgrade redemption, only the most discounted offer will be applied.

No. Both award and cash upgrades cannot be applied to a redeemed award ticket.

You may use “Points +Cash” when redeeming a Fortune Classic Award tickets. If you do not have enough points in your account to redeem a ticket, you may use cash to purchase the remaining number of points.

Details on "Points + Cash">>

"Points+ cash" rules only apply to flights with a distance over 800km for Fortune Classic Award and award upgrades. “Points+ cash” cannot be used for international or regional Fortune Classic Award or award upgrades on any member Airlines.

At least 70% of the required points must come from member accounts. Members can then purchase, at most, 30% of the points needed to redeem award tickets or award upgrades.

Click here to read "Points+ cash" Rules for Fortune Classic Award and Award Upgrades>>

Redemption for domestic Fortune Classic Award and award upgrades: 100 points per unit, 10 RMB per unit.

Notes: 1. Points less than 100 will be calculated as 100 points.

2. Domestic airlines refer to Hainan Airlines (HU)/ Grand China Air (CN)/ Lucky Air (8L)/ Tianjin Airlines (GS)/ Capital Airlines (JD)/ Fuzhou Airlines (FU)/ Suparna Airline (Y8)/ Guangxi Beibu Gulf Airlines(GX).

No.

No. “Points + Cash” cannot be combined with other promotions.

When your FWC membership reaches the status of Silver Card, Gold Card, or Platinum Card, you become an elite member of Fortune Wings Club.

Fortune Wings Club’s elite status is valid from the day of upgrade to the end of the following month in the following year. For example, if a member’s card is upgraded to a Platinum Card on July 1, 2016, then the validity period of status is from July 1, 2016 – August 31, 2017, a maximum of 14 months. More details about elite membership upgrade and maintenance.

Elite cards can only be used by elite members within the validity period and cannot be transferred; elite members who cannot present their elite cards cannot enjoy elite services.

As our elite member, you can enjoy a series of well-designed exclusive services and privileges.

Details about Elite Benefits>>

In order to enhance the green travel e-self-service experience, you could bind to the Fortune Wings Club WeChat official account, Hainan Airlines WeChat official account or download Hainan Airlines APP to show the VIP e-membership card to enjoy VIP services. If you have a physical card requirement, please call (+86-898) 95339-8 in advance to confirm the mailing matter.

Platinum and Gold Card members can earn an additional 50% of the original points. Silver Card members earn an additional 25% of the original points. Accrued status bonus points do not count towards maintaining or upgrading membership levels. For example, if a Gold Card member earns 1000 Status Qualifying Points by flying a certain segment in a certain fare class, then this member can earn an additional 50% of original points : 1000 * 50% = 500 points.

How to calculate accrued flight points >>

Platinum Card, Gold Card and Silver Card members who buy full price ticket of Economy Class of domestic self-support flights for actual acceptance for carriage with aviation code of Hainan Airlines(HU), Grand China Air(CN), Tianjin Airlines(GS), Lucky Air(8L), Capital Airlines(JD), Fuzhou Airlines(FU), Guangxi Beibu Gulf Airlines(GX), Suparna Airlines(Y8), Urumqi Air(UQ), Air Changan(9H) and West Air(PN), have the opportunity for complimentary upgrade to business class Within 24 hours before the scheduled flight departure, member service hotline will call members and handle upgrade according to passenger load factor of Economy Class and retaining seat capacity of business class of the flight.

The service center will call to invite our elite members for a complimentary upgrade within 24 hours prior to flight departure based on flight occupancy and seat availability in Business Class. Complimentary upgrades will be given to Platinum, Gold, and Silver Card members in order of priority. For flights with complimentary upgrades, points will be accumulated based on the fare class purchased.

Elite members can apply for a free change within 4 hours before departure after the complimentary upgrade has been confirmed. For voluntary transfers, handling fees are based on purchased fare class. For involuntary transfers ticket processing is subject to the rules of irregular flights.

If Platinum Card, Gold Card and Silver Card members redeem a domestic or international flights of award upgrade or Fortune Classic Award (including domestic and international charter flights, and code-sharing flights of member airlines as follows) which can accumulate miles and are operated by and with codes of Hainan Airlines(HU), Grand China Air (CN), Lucky Air (8L), Tianjin Airlines (GS), Hong Kong Airlines (HX), Capital Airlines (JD), Fuzhou Airlines (FU) Suparna Airlines (Y8) and Guangxi Beibu Gulf Airlines(GX), they can enjoy free changing ticket service before departure.

Changes and refunds should be handled at ticket office where members get tickets. If agents do not follow rules, please contact Elite member line in time. For the detailed redeem rules and regulations for returning and modification for Fortune Classic Award and award upgrade, refer to General Conditions for Redemption.

When Platinum Card, Gold Card and Silver Card members buy China domestic ticket passenger ticket (not including Hong Kong Tianwan and Macao) of accumulated classification points cabin for actual acceptance for carriage and aviation code of Hainan Airlines, Grand China Air, Capital Airlines, Tianjin Airlines, Lucky Air, West Air, Guangxi Beibu Gulf Airlines, Fuzhou Airlines, Urumqi Airlines, Air Changan, Suparna Airlines and Hong Kong Airlines and apply for passenger ticket modification changing  within four hours (inclusive) before the scheduled flight departure, they can be exempted from handling charge for ticket changing. When changing  tickets, passenger should present their valid elite member cards or provide a valid elite member card number proactively. If agents do not follow rules, please contact 95339-3 in time. .

This rules does not apply to the following circumstances:

（1） Fortune Flex Award.

（2） Ticket with no SQPs accrual. (Click here to get point-earning standard)

（3） Group ticket, irregular passenger ticket or other passenger tickets of special products marked with “no refund or change”.

（4） Domestic flights with international connecting tickets.

（5） Flights operated by above-mentioned airlines with the numbers issued by other airlines (not belonging to the above companies).

（6） For other matters not covered, please refer to each member airline’s general transportation conditions and their respective management regulations of various classes.

If providing a valid Fortune Wings Elite member card and tickets operated under the codes of Hainan Airlines(HU), Grand China Air(CN), Tianjin Airlines(GS), Hong Kong Airlines(HX), Lucky Air(8L), Capital Airlines(JD), Fuzhou Airlines(FU), Guangxi Beibu Gulf Airlines(GX), Suparna Airlines(Y8), Urumqi Air(UQ), Air Changan(9H) and West Air(PN), Platinum Card members and Gold Card members can enjoy 30kg of extra free baggage allowance for weight concept route or one piece of baggage for piece concept route; Silver Card members can enjoy 20kg of extra free baggage allowance for weight concept route or one piece of baggage for piece concept route. 

For more free baggage limit details of Hainan Airlines (HU), Grand China Air(CN) please refer to Hainan Airlines’free baggage limit.  The free baggage allowance of other member airlines’international and regional flights is subject to the terms and conditions of each member airline.

How do I use points overdraft? Points overdraft is a privilege for Platinum and Gold Card members. When account balance is insufficient, these members can overdraw a certain amount of points for redemption.

1. The overdraft limit for Platinum Card members is 15000 points; the overdraft limit for Gold Card members is 6000 points.

2. For redemption, multiple overdrafts are allowed within permitted limit. Elite members can redeem awards using solely the overdraft. Points earned after the overdraft will go to pay off the overdrawn credit first.

3. Elite members upgraded from points accrual will receive the privilege of points overdraft. Members who obtained elite cards through special deals or promotions are not entitled to this privilege.

A Platinum Card member can apply to gift a Sliver Card to a friend or family member within the validity period of their membership.

Within the validity period of each elite status, any SQPs or SQSs earned in excess of elite status qualifying requirements can be applied toward retaining or upgrading your membership level for the next period.

For example, if a Gold Card member has earned 50 SQSs within the validity period of their elite status(40 SQSs required to keep a Gold Card membership), then the elite member has successfully maintained their membership status, and the additional 10 SQSs will be applied toward retaining their status in the next period. In the next period, the member would only need to accrue another 30 SQSs to keep their Gold Card or another 70 SQSs to upgrade to a Platinum Card.

One Platinum Card member can apply for a free Fortune Wings Silver Card for a friend or a family member within the validity period.

1.One Platinum Card member can apply for a free Fortune Wings Silver Card for a designated friend or a designated relatives and friends (not for the member himself) within the validity period.
2.Members should provide relevant information of the recipient, including, but not limited to, a Fortune Wings card number, name, contact number, etc. Passengers who are not Fortune Wings Club members should provide credential numbers. Fortune Wings Club will finish membership upgrade and deliver elite cards to recipients within 5 calendar days. In order to enhance the green travel e-self-service experience, you could bind to the Fortune Wings Club WeChat official account, Hainan Airlines WeChat official account or download Hainan Airlines APP to show the VIP e-membership card to enjoy VIP services.
3.The validity period of the gifted Silver Card is from the day of issuance to the following month of the following year. The gifted Silver Card does not enjoy special benefits such as level consumption point rewards or promotion rewards. Please click here for specific benefits.
4.Application channel: Please login the Fortune Wings Club website, ffp.hnair.com, or call our 24 hours elite hotline (86-898)95339 and pressing 3.

Select Card members can enjoy the following benefits: once level upgrade or maintenance is successful, a one 50% discount coupon for domestic award upgrades and 1000 award points will be rewarded. The member may can also enjoy optimal seat selection on domestic flights, member-only events and status achievement promotions (implementation details based on issued airlines’ policies).

Service fee for voluntary changes and cancellation of paid tickets is the same for both Select Card members and regular passengers. It is charged based on corresponding rules on ticket change and refunds in “Management of Flexible Cabin Classes for Passengers on Domestic Flights of Hainan Airlines and Grand China Air”.