Statement Regarding the Ending of Frequent Flyer Cooperation between Hainan Airlines and airberlin

08/31/2017 17:15:35

Dear Fortune Wings Club member,

As Air Berlin has declared bankruptcy, Hainan Airlines will cease frequent flyer cooperation with Air Berlin as of September 1, 2017. From September 1, 2017, Fortune Wings members will no longer be able to earn Fortune Wings points for tickets purchased from airberlin, or redeem Fortune Wings points for Air Berlin award tickets.

Please note:

1. Fortune Wings points can be accrued normally for airberlin tickets successfully purchased before September 1, 2017. Please submit any necessary claims before November 1, 2017, as Fortune Wings Club will not accept any further claims for Air Berlin flights after this time.

2. If you redeemed points for airberlin award tickets before September 1, 2017, please board the flight on schedule. If you need to cancel the redemption, please contact (86-898)950717 for assistance.

If you have any further questions, please contact the member service hotline: 86-898950717.

 

Fortune Wings Club

 

Attachment:Point-earning standard( Valid for tickets purchased before 1 Sep,2017.) 

Standard for airberlin’s long-haul flights:

Classes

Booking Codes

Award Points

Business Class

J/C/D/I

150%×K

T

110%×K

Economy Class

Y

125%×K

B/H/K/M/L/V/S

100%×K

N/Q/O/G/P/E/W

25%×K

Other Classes

Z/R/F/A/X/U

0

 

For short and medium-haul AB flights (domestic and intra-Europe flights excluding flights to/from the Canary Islands), you will earn Fortune Wings points according to the fare type:

Fare Type

Award Points

Economy Flex

100%×K

Economy Classic

100%×K

Economy Light

25%×K

Notes: 

1. Please visit ffp.hnair.com, fax or email a copy of your flight tickets to ffp@hnair.com or call (86-898) 950717 within 180 days after the flight date as well as before 1 November,2017 to file a claim. Please preserve your boarding pass and a copy of your ticket until your new air miles in points have been credited to your account. 

2. Fortune Wings Club members can accumulate Fortune Wings points only when taking Air Berlin flights with the code “AB/ HG.” Free tickets, group tickets, and other tickets that Air Berlin has specified as not eligible to earn points will not be valid for the accumulation of Fortune Wings points.

3. Points for the same flight can only be credited into one frequent flyer program account of one passenger.