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| You may only begin redeeming
your miles once you have accumulated at least 3000 kilometers in your Fortune
Wings Club account. |
| Redemption Method |
| 1. |
Call the hotline£¨86-898£©950717 or contact the
local sales offices if you are abroad.
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| 2. |
Visit a Hainan Airlines office or the Fortune
Wings Club at the airport to redeem a ticket or an upgrade award. Please
present your Fortune Wings Club membership card and personal identification. |
| 3. |
Members are also able to redeem for awards on
China Airlines, Air Berlin and Malev Hungarian Airlines. Please call the
hotline (86¡ª898)950717 to apply 2 weeks in advance.
|
| II. Non-Airline Rewards (only available in
mainland china) |
| 1. |
Contact the Fortune Wings Club service hotline at
(86-898) 950717 for awards inquiry and to redeem mileage.
|
| 2. |
Bring your Fortune Wings membership card, personal
identification and fax a copy of your redemption documents to the designated
location to claim your awards for yourself. In the event someone claims your
rewards for you, the original copy of his/her personal identification shall be
provided. |
| 3. |
If you prefer mail delivery, award certificates
will be sent by regular mail.
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Terms and Conditions
I. Hainan Airlines, Grand China Air, Lucky Air, Tianjin Airlines, West Air,
Hong Kong Airlines and Hong Kong Express Airways |
| 1¡¢ |
We will mail a formal membership card and handbook
once you have completed two qualifying flights or have accumulated mileage over
3,000 Fortune Wings Miles on your Fortune Wings account. |
| 2¡¢ |
Redemption for air ticket awards are limited to
¡°HU¡±, ¡±CN¡±, ¡°8L¡±, ¡±GS¡±, ¡°PN¡±,¡°JD¡±,¡°HX¡±, and ¡±UO¡± flights operated by Hainan
Airlines, Grand China Air, Lucky Air, Tianjin Airlines, West Air,Capital
Airlines, Hong Kong Airlines, Hong Kong Express Airways, and excludes special
flights, international chartered flights or other code-sharing airlines. |
| 3¡¢ |
Children and infants need to pay the same as the
redemption amount required of adults.(This rule will be valid from January 1st,
2011. ) |
| 4¡¢ |
With the applications of reward tickets redemption
submitted by members, mileages will be deducted when reward tickets were
reserved, and then which ticketing will be operated in specified way. |
| 5¡¢ |
It is suggested that you be flexible in your travel plans in the event that
seats might not be available on a certain day due to a limited number of seats
for award tickets allocated for each flight.
|
| 6¡¢ |
The redeemed award ticket and award upgrades will be valid within one year, and will be invalid if overdue. Reservation refund could be processed before the flight taking off, free re-booking could be processed according to the seats provided within the validity of the ticket; the ticket will be invalid after the flight took off.
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| 7¡¢ |
Name and flight segment of the redeemed award ticket can not be changed, and the redeemed award ticket can not be endorsed to other airlines; the deducted mileages of voluntary ticket refund will not be returned, taxes and surcharges and making-up of the ticket money could be applied for returning within the period of validity of the ticket, and other transportation conditions are the same with ordinary tickets. |
| 8¡¢ |
The paper award ticket cannot be reissued if it is
lost. |
| 9¡¢ |
In the event that an involuntary change results
from factors on the part of the carrier, you may contact the Fortune Wings Club
or the original ticketing office within one month to make changes to the ticket
or have the redeemed mileage returned. Mileage will be voided if it is not
returned within validity period.
|
| 10¡¢ |
Award tickets are not available to special passengers, including unaccompanied children, sick and injured passengers, blind, deaf-mutes, pregnant women (more than 8 months), disabled, prisoners, stretchers and other passengers restricted by the rules of carrying and transporting.
|
| 11¡¢ |
In the event that there is more than one
preferential offer (including promotions offers) available when you request
ticket redemption, only the highest offer applies, and the offers cannot be
enjoyed more than once or combined with other offers.
|
| 12¡¢ |
Relevant taxes and fees associated with the award
ticket must be paid. |
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| II. Award Upgrades for Hainan
Airlines, Grand China Air, Lucky Air, Tianjin Airlines, West Air, Hong Kong
Airlines and Hong Kong Express Airways |
| 1¡¢ |
Redemption for reward upgrades are limited to
¡°HU¡±, ¡±CN¡±, ¡°8L¡±, ¡±GS¡±, ¡°PN¡±, JD¡±£¬¡°HX¡±, and ¡±UO¡± flights operated by Hainan
Airlines, Grand China Air, Lucky Air, Tianjin Airlines, West Air, Capital
Airlines,Hong Kong Airlines, and Hong Kong Express Airways, and excludes
special flights, international charter flights or other code-sharing airlines.
|
| 2¡¢ |
Children and infants need to pay the same as the
redemption amount required of adults (This rule will be valid from January 1st,
2011.)
|
| 3¡¢ |
Upgrading shall be made at least 90 minutes prior
to the flight departure. International upgrading shall be made the day prior to
the flight departure.
|
| 4¡¢ |
For a ticket that is redeemed for an award upgrade, mileage will continue to be
earned according to the cabin class prior to the upgrade. Passengers may change
the segment or flight dates for the upgraded ticket when the designated Class
is available. Passengers may need to make up the price difference if the lowest
discounted price of the Economy Class ticket of the changed flight exceeds the
ticket price prior to upgrade. In the event that passengers have to make
changes on an involuntary basis and the airline is not able to provide an award
upgrade seat, then the ticket will be used for the original cabin class and
members may contact the Fortune Wings Club to claim their mileage refund.
Mileage exceeding the validity period will not be refunded.
|
| 5¡¢ |
Redemption for upgrades is available only for
Y/B/H/K/L/M/Q class when flying Hainan Airlines, Grand China Air, Lucky Air,
Tianjin Airlines and West Air, and for Y/B/H/K class when flying Hong Kong
Airlines and Hong Kong Express Airways. |
| 6¡¢ |
For aircraft with three-class cabin
configurations, the ticket may only be upgraded to the next immediate higher
class. |
| 7¡¢ |
All relevant taxes and fees associated with the
award upgrade must be paid. |
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| III. Awards from Partners |
| 1¡¢ |
Confirm that merchandise awards from partners are
in good condition at the time of redemption. No exchanges will be allowed after
redemption.
|
| 2¡¢ |
2. Awards suppliers are responsible for the
quality and after-sales service of the products. |
| 3¡¢ |
Due to market price adjustment, limited storage or
other reasons, the redemption standard or reward categories are subject to
change without prior notice. |
| 4¡¢ |
Redemption by mail delivery is only available in
China and the awards will be sent by regular mail unless otherwise specified.
Please contact the Fortune Wings Club member Hotline for inquiries if you do
not receive your awards within two weeks. You have up to six months to inquire
about your awards, which is the time limit set by the postal services. Any
inquiries exceeding the validity period will not be accepted. |
| 5¡¢ |
In-flight duty-free products may only be collected
on Hainan Airlines international flights departing from Beijing. Members shall
bring their redemption document to flight attendants and ask for their award
duty-free products. |
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